As Guest Services Coordinator, Rosalina is responsible for providing support to guests and ensuring their needs are met with professionalism, care and exceptional attention to detail. Rosalina collaborates with internal teams and partners to ensure smooth transitions and rapid issue resolution throughout each guest’s stay.
Rosalina brings twelve years of experience within the organisation, having previously worked as a client services coordinator, senior guest services coordinator and assistant customer experience manager.
In her free time, Rosalina enjoys hosting gatherings in her very own arcade room. She collects arcade games and has pinball machines.
We asked Rosalina …"What is something that people might not know about you?"
"When I previously worked in the medical field as an EMT, I lived by two mottos, 'If it wasn't written down, it didn't happen' and "it's their emergency, not yours, stay calm and do your job!"
