We were absolutely over the moon to collect not one, but two ITM Achievement Awards at last week’s ceremony in London. The Institute of Travel Management (ITM) hold this yearly celebration to reward excellence across the travel industry and recognise those teams and/or individuals dedicated to achieving excellence and striving for a better future.
Game Changer Award
The Game Changer award recognises a team with “exceptional drive, bold approach and confidence to pursue change to overcome an industry challenge”, something we know our SilverDoor Sustainability Action Group has in the bucketload. Nominated for their work in the past year to conceptualise and develop the SilverDoor Carbon Calculator, our Sustainability Action Group were delighted to be recognised externally for driving the formalisation of carbon emissions reporting for the corporate housing sector.
The Action Group is formed of six SilverDoor volunteers who drive our sustainability roadmap on top of their usual job role. They joined the group with personal motivation to support a sustainable future for serviced accommodation and represent the sustainability goals of SilverDoor as a whole.
Their efforts in the past year have been focused on developing the SilverDoor Carbon Calculator tool to solve the industry challenge of accurately reporting on the carbon emissions produced by serviced apartments on a global scale. The work they have done is already revolutionising the way property operators can measure the emissions of their apartments and the way our clients can report on the emissions of their accommodation programmes, so we are very proud for this work to be recognised by the ITM.
Get in touch with our Partner Relationships team to learn more
Service Excellence Award
The cause for celebration didn’t stop there, as our name was then called as the winner of the Service Excellence (Team) Award. Calling for the team who has made changes to “travel, meetings and/or expense programmes to bring maximum value to the end-to-end experience”, our 84-strong global Account Management team was nominated for their successful execution of SilverDoor’s high-tech, high-touch service strategy.
Our global clients need a supplier who can effectively manage their evolving demands and fulfil their bespoke requirements – our Account Management team, supported by all departments across the business, consistently delivers an agile service and supports the continued growth of our clients’ global travel programmes.
We believe successful account management lies in how well an agent can provide a personal, human-driven service that’s enhanced and streamlined by an effective technology offering. Winning this award recognises the hard work of all SilverDoor people to execute this and the strong relationships we have with our property partners that enable us to deliver the commercial value our clients need.
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