A multinational consultancy services organisation was seeking greater control of their global mobility programme. They required complete visibility of their booking data and wanted to use a ‘one-stop shop’ programme management tool which would conform to their existing booking and billing processes. They needed the tool to offer all the features and benefits of an externally managed booking platform while delivering world-class data security.
Collaborating to Deliver Exceptional Value and Service
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The Situation
After two years of travel restrictions, the client wanted to reinstate their travel programmes on a global scale. A key priority for the client was reducing spend across their entire travel programme, so they set strict budget caps and required detailed, real-time insights into cost reporting. The client needed a creative, constantly evolving, and bespoke solution which would ultimately provide their employees with an improved travel experience, save them money, and allow them to make informed, data-driven booking decisions. So we presented the option of using our online booking platform as a programme management tool.
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What SilverDoor Did
We consulted with the client to create a shared Process Map which we used to outline the requirements of the programme and the solutions for each, many of which were bespoke to the client.
We also created a bespoke, low-touch billing process, and introduced a customised, client-led collection of specified consolidated billing files into our billing methods. This aligned our billing procedures with the client’s internal billing practices. This allowed our clients to simply review a single billing document and return it to SilverDoor for upload to their internal billing portal.
SilverDoor now sends customised consolidation files at specific points in the monthly invoicing cycle. This has helped reduce the volume of communication and billing documents flowing between SilverDoor’s Account Management and Finance teams and the client’s travel teams. Implementing this new billing process reduced the average bills sent per month from over 50 per month to just one. We leveraged our buying power to secure the requested properties, leaning on our longstanding supply chain relationships to negotiate significant savings for the client against the best available rate (BAR). This allowed us to secure an average overall saving in London of over £38 per night, and over £48 in Edinburgh.
The Outcome
This has prompted the client to increase their spend with SilverDoor by over 139% over the past year. We were able to negotiate over £18,000 in waived cancellation fees and cost avoidance through complimentary add-ons such as early check ins and late check outs, extra beds and parking fees. We also saved the client over £90,000 through rate negotiations.
As such, SilverDoor has saved the client over £108,000 in 2023 alone, while tracking and reporting on every detail of every booking the client makes.
