Navigating Compliance in the Serviced Apartment Industry

Navigating Compliance in the Serviced Apartment Industry

Navigating Compliance in the Serviced Apartment Industry
26th November 2024

What is Compliance?

At its core, compliance involves following rules, laws or industry specific regulations, and is essential to ensuring the legal and ethical operation of businesses. But compliance is so much more than just checking things off in the corporate rulebook, it constitutes the fundamental framework of a successful business. In the hustle of today’s marketplace, businesses and service providers are expected to uphold standards when it comes to quality and reliability; for this, compliance holds the key. 

The door to a world of benefits can be opened from operating as a compliant business. But with so many, it can be difficult wrap your head around exactly what there is to gain from measuring and monitoring compliance. To remedy this, we’ve categorised some of the key benefits into what we call the 5 Cs of compliance benefits: 

From proven compliance with the best practice and latest legislation, customers can be certain that a business’ products and services are safe, secure, and reliable.

Compliance accreditation not only assures clients that providers are devoted to guaranteeing quality, it also functions as a key differentiator between competitors in increasingly saturated markets.  

Successfully receiving compliance accreditation involves adhering to stringent legal and safety standards, and a rigorous audit process, making the business better equipped to manage risk and reducing the likelihood of accidents or costly legal challenges.

Achieving compliance accreditation isn’t a single milestone. Laws and regulations are constantly changing, and businesses must remain alert and on top of latest legislation. The serial reviewing and auditing processes involved with compliance not only highlight key areas for refinement but also foster a company culture driven by a desire for constant improvement

Being a compliant business could also offer tangible financial benefits. The ongoing assessments involved in upholding compliance accreditations make businesses more likely to identify inefficiencies and opportunities for cost saving, as well as the potential increased return from attracting more customers.

Compliance in the Serviced Apartment Industry

Compliance summary image

 

The requirements of the modern business traveller evolve with trends in the wider corporate landscape, and expectations of compliance change with them. It’s important that the serviced apartment sector stays informed with the latest compliance best practice. This ensures not only the legality of operations, but also the safety and satisfaction of guests, who expect not just a place to stay when making bookings, but also security and peace of mind. 

 

There are 3 key stakeholder groups concerned with serviced apartment compliance, each of which will have a different role to play in ensuring compliance adherence throughout the booking process.  

Compliance for serviced apartment operators property providers have a responsibility to ensure the compliance of their units when it comes to guest safety and security in order to ensure the satisfaction of their guests. 

Compliance for serviced apartment bookers and guests serviced apartment clients will have their own health and safety, and travel programme policies. Wherever they book and whoever they book with, it's in the client’s best interest to ensure the property provider and booking agents’ compliance standards align with their own.  

Compliance for serviced apartment agents – serviced apartment agents mediate the link between client and provider, so hold a vital role in ensuring bookers feel certain that their stay will run smoothly, and their data be protected.  

 

Despite variations existing between these stakeholder categories, there are some core elements of compliance that are relevant to all. These include: 

Safety: 

 While cost and location continue to reign predominant in the client mind, this doesn’t negate the importance of health, safety, and security. Instead, these are viewed by clients as a basic that must already be met by providers, freeing clients up to consider more negotiable elements of their stay.  

Data Privacy: 

The booking process involves accessing key personal data. In the digital age, the protection of this data is absolute. Serviced apartment providers are bound by data protection laws, such as GDPR in Europe, to safeguard the personal information of guests.  

Travel Policy: 

Every organisation will have their own travel policy stipulating all the rules and guidelines necessary to managing their business travellers, from expense budgets to booking advances and more. Compliance to this, from all serviced apartment stakeholder groups, is fundamental. 

Compliance at SilverDoor

Booking with SilverDoor image

Compliance underpins all we do at SilverDoor – our technology tools, operator acquisition and onboarding processes, and account management procedures are all governed in the best safety and security frameworks.  

Not only do we make every effort to ensure our own compliance, we also recognise our vital role as an intermediary. Compliance is more impactful via open communication throughout the whole supply chain. At SilverDoor, we engage with our supply chain to provide insights into client requirements and demands, and to support partners in meeting contemporary compliance regulations. 

 

This begins with our onboarding process. Property providers must fulfil a number of compliance criteria before being considered for our portfolio.  

  Partners must confirm they meet and comply with essential Health, Safety and Security criteria aligned with SilverDoor’s minimum standards for property partners. 

 Potential partners are screened by SilverDoor’s Acquisitions Specialists using the Dow Jones Risk Assessment tool – which enables us to ensure our portfolio is fully vetted in areas relevant to ESG, CSR, and corruption and bribery, among others, all overseen by our Quality Assurance and Compliance Manager. 

  Partners must agree to complete a pre-arrival checklist with criteria in areas relating to quality, health and safety, apartment facilities, and location. 

  Partners must sign our Partner Agreement contract, stipulating our minimum expectations and requirements.  

 

Hear from our Quality Assurance and Compliance Manager on the ins and outs of his role and the importance of compliance to the functioning of SilverDoor: 

Ryan Jackson compliance quote graphic

 

Ensuring client safety and satisfaction with compliance is an ongoing commitment. After onboarding providers, we collaborate with them to ensure every property consistently upholds our standards: 

  Our property management system, SilverDoor Connect, requires property operators to complete 75 health and safety fields as part of their property profiles and update this information every 30 days to ensure ongoing compliance. 

  We also hold regular partner review meetings with property managers to enhance performance and elevate standards.  

  We host our annual Partner Engagement Day, along with other regional partner events throughout the year, to ensure transparency and collaboration throughout our operations. 

  Our SilverDoor Verified Assessment scheme combines our targeted inspection programme with every SilverDoor property visit. We personally visit and assess properties in our portfolio as per stringent guidelines, designed to inspect essential health and safety criteria alongside a qualitative assessment, to support our client recommendations.  

In the most recent financial year (23/24 FY) we have again undertaken in excess of 1000 separate visits/stays, involving 170+ SilverDoorians, in 75+ different Towns and Cities, across 30+ countries on 4 continents. 

SilverDoor compliance graphic

With the sector’s largest property portfolio and the most comprehensive sets of booking data, we understand the needs of agents, operators and bookers, and facilitate an open dialogue for collaboration and improvement. 

Read through our latest tried and tested blog for a detailed example of our SilverDoor verified scheme come to life. Or for more information on the specific compliance accreditations held here at SilverDoor, head to our compliance page


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Here at SilverDoor and Citybase Apartments, we love meeting our...

70 Year Evolution Of The Consumer Basket Of Goods

Since 1947, the Office for National Statistics has used a national...

How Much Are Tech’s Biggest Failures Worth?

The last few years have seen technology come on leaps and bounds, with...

The Ultimate Guide To Office Etiquette For First Time Employees [Infographic]

Your first career job can be nerve-wracking; entering the professional...

Revealed: The UK’s Alumni Rich List

UK universities are some of the best in the world, producing many...

SilverDoor and Citybase Party 2017

Thank you to everyone who joined us to celebrate at the SilverDoor and...

An industry by numbers

By Anton Constantinou Sometimes the easiest way to make sense of an...

SilverDoor 2016 Year in Review

2016 was a year to remember at SilverDoor. We booked the largest...

SilverDoor scoops Business of the Year at The ASAP Awards

On Wednesday 30th November, SilverDoor walked away with the award for...

SilverDoor opens APAC headquarters in Singapore

We're delighted to announce we've established our first...

19 Technologies Which Generation Z Wouldn’t Recognise

Take a look around any street in the UK and you’ll likely see a...

What Happens Online In 24 Hours?

The ever expanding world of the internet is truly mind boggling. To...

SilverDoor and Citybase Apartments appoint Head of Partner Relationships

We're delighted to announce the appointment of Alison Makosz as our...

8 Must-Know Ways To Stay Safe When Using Public Wi-Fi

There’s no denying the benefits of public Wi-Fi. The average working...

SilverDoor Shortlisted for Best Serviced Apartment Provider

We're delighted to have been shortlisted for the award of Best...

How Long Would It Take To Become A Millionaire?

We’ve all done it. Gone a bit ‘Del Boy’ and allowed ourselves to...

SilverDoor wins Graebel award for ‘Compliance’

SilverDoor is proud to have received the Golden Globe for...

Which Type Of Boss Are You? [Flow Chart]

Some leadership styles work better in different industries, or with...

The A-Z of Serviced Apartments

If you're new to the wonderful world of serviced apartments, there are...

SilverDoor Partners with AirPortr

SilverDoor is excited to announce a new partnership with AirPortr, an...

10 Ways To Successfully Manage A Team Whilst Working Remotely [Infographic]

The days of a team all needing to be in the same place at the same...

15 Apps Every Business Traveller Needs To Know About

Taking time out of the office to travel to a meeting (or even heading...

SilverDoor Acquires Largest Competitor Citybase

We’re excited to announce that SilverDoor has acquired Worldview,...

SilverDoor hosts RES Forum Connect event

Yesterday, with support from Magrath LLP and MOVE Guides, SilverDoor...

SilverDoor becomes a ASAP quality accredited agent

We’re delighted to announce that SilverDoor has become one of the...

It was great to see you at the SilverDoor Party 2016!

First and foremost, thank you so much to everyone who came, drank,...

SilverDoor Triumphs at Business Travel Awards

For the second consecutive year, SilverDoor has picked up the award...

Is 2016 the year of the serviced apartment?

After years of false dawns everything looks set for 2016 to be the...

SilverDoor triumphs at ASAP Awards

On Thursday 3rd December, at the ASAP Industry Awards Dinner,...

SilverDoor wins at EMEA EMMAs

On Friday, at the EMEA Expatriate Management & Mobility Awards...

Rugby World Cup 2015

On the 18th of September, Chris Robshaw will lead out the England team...

Video tour spotlight: London Stratford City

Over the past two months we’ve been busy producing video tours of...

Step In and Take the Tour

You may have noticed over the past few weeks that select properties on...

Inside Scoop: SACO

Nicky Steiner and Jodie Barton from SACO joined us in the SilverDoor...

SilverDoor partners with Make-A-Wish® UK

We’re delighted to announce that SilverDoor has selected...

SilverDoor Implement ASAP QA Marque

If you’re regularly searching for serviced apartments on our...

SilverDoor 15th Birthday | The Interviews

During the course of our 15th birthday party, some of our partners...

Where to stay for the Elite Business Event?

If you’re visiting London this month for the Elite Business Event, a...

SilverDoor celebrate 15 years in style

On the 25th February, over 320 of our property partners, clients and...

Welcome to our new website

We’re extremely excited to announce the launch of the brand new...

SilverDoor named in 2015 ‘Best Companies’ list

We’re excited to announce that we’ve been included in The Sunday...

Pancake Day in your serviced apartment

What a treat! It’s Pancake Day and you have a fully equipped kitchen...

Inside Scoop: Cotels

Marcia, Sonya, Angelaque and Louise from Cotels joined us in the...

SilverDoor win Best Serviced Apartment Provider at Business Travel Awards 2015

Following the fantastic news we received last week, that our Business...

SilverDoor’s Stuart Winstone awarded Tim Gasson Award at HBAA Annual Dinner

We’re extremely pleased to announce that our very own Business...

The SilverDoor brand has evolved

We’re delighted to reveal an evolution of the SilverDoor brand which...

SilverDoor: Impartial resource for the serviced apartment industry

A number of recent studies have shown how price comparison websites...

Reach for the Sky

With former New York Mayor, Michael Bloomberg’s, recent and honest...

The City Walk

Despite having researched serviced apartments until I was blue in the...

Inside scoop: Go Native

Kim Ashmore from Go Native joins us in the office to talk about their...

Holborn Apartments - A Quiz Night to Remember

We recently visited SACO Holborn Apartments to take part in a quiz...

Adina Apartment Hotels: Inside Scoop

With stunning apartment hotels in a host of cities including...

Goodwin Apartments

We were recently invited to Goodwin Apartments, Finsbury Park, which...

Familiarisation events

One of the favourite parts of my job in the Partner Relations team has...

Inside scoop: Vision Apartments

Dijana Thalmann and José-Luis Hummel from Vision Apartments tell us...

Student to a 'man'

It’s nearly time to head back to university and finish my degree....

Lees Place Apartments

In a prime location within London, Lees Place Apartments is just a...

The Partner Relations behind serviced apartments

The serviced apartment sector can be quite complex and property...

Dolphin House, Chichester Street Apartments

Within 10 minutes’ walk of Victoria, close to the river by Chelsea...

Staybridge Suites in Birmingham

It’d been a few years since I was last in Birmingham. On that...

Inside scoop: Htel

Carine Overtoom and Nayton Craig from Htel talked to us about online...

Birthdays in the workplace

Imagine it’s your birthday and you go into work. You’ve already...

Inside scoop: Apex Serviced Apartments

Vincent Walsh from Apex Serviced Apartments joins us in our offices to...

Hitting the summer for six

The summer of cricket is in full swing, and that means our own season...

The People Awards 2014

It’s official. SilverDoor have won the Account Management Team of...

Who are Partner Relations?

I was recently asked by an older relative what I do for a living. “I...

Inside scoop: Staybridge Suites

Jodie Armstrong and Emma Dean from Staybridge Suites Birmingham and...

The UK blog awards 2014

A couple of weeks ago Chris Gee and I attended the UK Blog Awards 2014...

All the help you need

Western culture may be deemed to be individualist, whereby people...

Apartment Viewings - Native Monument Apartments

Here at SilverDoor Apartments we believe in never placing our clients...

Inside scoop: Parkhill Serviced Apartments

Julie Inglis from Parkhill Serviced Apartments speaks to us about the...

Unearthing the best business talent

Let’s talk recruitment. What’s the most effective way to get the...

Top 5 tips for creating an infographic

So you want to make an infographic, but don’t know where to start?...

Edgware Apartments

Late last month, a team of us from SilverDoor viewed Deep Blue’s new...

RFPs in the serviced apartment sector

Request for proposals (RFPs) in the serviced apartment sector are...

Harrington Gardens

We recently visited the Harrington Gardens Apartments by The...

One Commercial Street Apartments in London

We were recently invited to One Commercial Apartments, which are...

A beginner’s guide to networking

Last month I went to my first SABA (Serviced Apartments Bookers...

Inside scoop: Smarter Living

Vijay Kumar from Smarter Living joins us to talk about their venture...

Inside scoop: Adagio Aparthotels

We spoke with Adagio's Aparthotels International & Corporate...

Creative communication

Communication is simple and complex, derivative and creative and...

Inside scoop: Metropolitan by COMO

We talked with Lynn Nguyen and Atanaska Mineva from Metropolitan by...

A story about hotels and hidden costs

You know the feeling; payday at the end of January, seeming like you...

Inside scoop: Mike Stapley from House of Moli

We talked with Mike Stapley from House of Moli about his business...

What it takes to be a Lionheart

Business relations can be as tough as it is rewarding. Those people...

Making of the Christmas Card

Now SilverDoor’s Christmas card for 2013 has been posted and perhaps...

Christmas jumper day!

Today’s the day we wear Christmas on our sleeves...chest, back and...

Rent a goldfish

Settling into a serviced apartment with your family is easy enough,...

Inside scoop: Ricky Kapoor from The Edinburgh Collection

We talk with Ricky Kapoor from The Edinburgh Collection about...

Mind the Gap

Age is just a number, but that number sometimes carries assumptions. A...

Why direct language is key to communication

With François Hollande struggling to improve the French credit rating...

Inside Scoop: Richmond Luxury Living

We speak with Hannah Martin and Steven Hesketh from Richmond Luxury...

Cooking: Experiment in the kitchen

Experimental food separates opinion as well as ingredients....

Inside Scoop: Flexi-lets

Chris Hughes and Keith Bishop, Directors of Flexi-lets, gave us their...

Does personality matter in the workplace?

Personality is of the utmost importance in many industries, notably...

SABA networking event with SilverDoor

SilverDoor hosted the SABA networking event at our recently expanded...

Inside Scoop: Ascott

Tess Delve, Paula Hawes and Priti Unadkat-Patel from Ascott Ltd...

London: Small Car Big City

People talk about viewing New York City’s skyline from the top of...

Not Lost in Translation

Unlike Bill Murray we can speak Japanese so we don’t get lost in...

A city within a city

As a new starter at SilverDoor, I’m anxious to get to know the ins...

How to avoid The Big Slump

It’s called The Big Slump; the energy dip most of us suffer from at...

Inside Scoop: City Marque

This week's Inside Scoop is with Ian Daniels from City Marque. He...

Inside Scoop with Subhash Thaker from Taj Hotels

This week we talked to Subhash Thaker, a marketer by trade and a...

The equality of diversity

It has recently been announced that major banking institutions in the...

Inside Scoop: Rotana

Franco and Vicky talk to us about getting more for your money and...

Inside scoop with Tom Jeavons-Fellows from Astra Apartments

Tom Jeavons-Fellows from Astra Apartments gives us the lowdown from...

Inside scoop with Andrew Davis from Morgan Lodge

This week we speak to Andrew Davis from Morgan Lodge who tells us...

Gareth Bale, are you in need of a serviced apartment?

Recent news surrounding Spurs star Gareth Bale suggests a possible...

About Mark Stephens, Jodie Barton and Emma Ball from SACO

Mark Stephens, Jodie Barton and Emma Ball from SACO tell us about...

Building relationships, building teams

Team building conjures thoughts of rafts, ropes, dragon boat racing,...

Game-changing apartments for athletes

Monday’s round of tennis at Wimbledon saw dramatic turns: British...

Inside Scoop: Nathan Cousins from AirPlus International

Nathan Cousins from AirPlus International tells us about the benefits...

Inside Scoop: The Apartment Service Revisited

From the strangest behaviour they’ve ever witnessed in a serviced...

Starting your work placement this summer? Listen up!

Gone are the days of no alarms, no one to respond to and no clue what...

Ealing Grove Apartments

Following suit with their official tagline ‘helping make the living...

Hitting corporate hospitality for six

Is corporate hospitality still as strong as it used to be? Definitely....

Graduate recruitment

Graduate recruitment specialist Milkround has just published its...

Re:locate Awards 2012/13

SilverDoor has won the Best Property Provider or Solution category of...

It all started over a G&T

"It seemed a good business idea at the time – and that turned...

The power of LinkedIn

Since its launch in 2003, LinkedIn has become a networking necessity....

We did something funny for money

Every year Comic Relief raises millions of pounds through two major...

Top 20 Sunday Times Success for SilverDoor

It’s smiles all around in the SilverDoor office today. We are...

Go Native Reveal All

A new booking system, new properties and what they love most about...

Ascott Reveal All

Louise Hassett and Antoine Deckers from Ascott tell us all about their...

Brazil - Down Under

The Brazil carnival is a four-day annual festival held from the...

Adina reveal all

This week we chat to Carol Douglas and Dirk Lob who came all the way...

Ping!

Last night SilverDoor hosted an industry event for many of our...

Inside Scoop: Classical Britain reveal all

I get really excited when new property partners walk into the...

Transfer deadline day

Today marks one of the biggest days in the football calendar: transfer...

New York: tips from two of our Principal Account Managers

Principal Account Managers Serena Dines and Joanna Cross have just...

Inside Scoop: Studios 2 Let reveal all

This week we talk to Omri (pictured) and Yossi from Studios 2 Let,...

Inside Scoop: Regal Hotels reveal all

This week we chat to Emma Cashmore from Regal Hotels, who tells us...

Inside Scoop: Boutique London Lets reveal all

This week we chat with the young Katie Steele from Boutique London...

2012 at SilverDoor

As another monumental year for SilverDoor and the serviced apartment...

Merry Christmas from all at SilverDoor

We like to celebrate Christmas in style at SilverDoor so, last Friday,...

Inside Scoop: Park Plaza reveal all

This week we chat with the incredibly funny Annalisa from Park Plaza...

Catch22 reveal all

This week we speak to Catch22, SilverDoor’s nominated charity for...

Women on top

Since Cynthia Carroll’s recent decision to step down as chief...

Inside Scoop: Your Home from Home Reveal All

This week we chat to Donal McGing and Brian O'Neill from Your Home...

Scavenger hunts and FAM trips: the UK destinations we've visited this year

You might see our faces around a lot this month, whether we’re...

Inside Scoop: BeeAar Hospitality Reveal All

This week we chat to Rohan Bhargava from BeeAar Hospitality who fills...

Inside Scoop: Dolphin House reveal all

In this week’s Inside Scoop, we chat to Tracie Crombie, Melissa...

Recruitment and social media

When recruiters are inundated daily with so many applications for a...

Inside Scoop: Go Native reveal all

In this week’s Inside Scoop, we chat to Ben Harper, Sales and...

Inside Scoop: Oakwood reveal all

This week, Krystal Taylor from Oakwood came to our offices. We talked...

Inside Scoop: A-partments reveal all

This week Guido and Leroy from A-partments came to our offices, where...

Inside Scoop: The Ascott Limited reveal all

This week, Maeva Noual and Lucy Allin from The Ascott Limited came to...

Inside Scoop: Executive Serviced Apartments reveal all

In this week’s Inside Scoop we chat to Nicki Thomson and Maria...

Inside Scoop: Fountain Court reveal all

In this week’s Inside Scoop we chat to Caroline MacIntyre from...

Inside Scoop: Dreamhouse Apartments reveal all

In this week’s Inside Scoop we chat to Nick Chauffaut and Galina...

47 games, 22 teams and one football tournament

The SilverDoor boys are extremely competitive when it comes to...

Inside Scoop: SACO reveals all

In this week’s Inside Scoop we chat to SACO. Mark Stephens, our...

SilverDoor wins social media award

We are delighted to announce that we have won an HBAA award for our...

Inside Scoop: The Metropolitan reveals all

For this week’s Inside Scoop we journeyed into central London to...

SilverDoor continues to grow

At SilverDoor we pride ourselves on our employees’ lively...

Inside Scoop: The Apartment Service reveals all

In this week’s Inside Scoop, we chat to Account Managers Sara Calvo...

Inside Scoop: 51 Buckingham Gate reveals all

Get ready for the first of many SilverDoor ‘Inside Scoops’, in...

Inside scoop

At SilverDoor we truly value our clients, and strive to give them the...

HBAA session focuses on motivating sales

Very seldom does one go to an industry event and come out motivated,...

It pays to pay

Deputy Prime Minister Nick Clegg often appears in the press...

My placement at SilverDoor by Rosie Brunel-Cohen

I joined SilverDoor during the first week of June to gain some useful...

Introducing... the SilverDoor Lionhearts

SilverDoor has appointed five current members of staff as Business...

57 days to go: Are you excited yet?

The Olympic Games are fast approaching and for the past few weeks the...

Cycling in London

SilverDoor have recently introduced a cycle to work scheme, which...

Bridging the gap: from west to east with bilingual staff

Over 7,700 languages are spoken across the world. While the internet...

BBC's Watchdog finds hotels charge too much for internet access

Most people find it hard to be away from the internet these days,...

London 2012 Olympics legacy

As we approach the Olympics, the legacy of the Games is continually...

SilverDoor bake sale raises £200 for Breast Cancer Campaign

There are some aching limbs around the office at the moment: eleven...

Our trip to Manchester by Claire Stephens

Manchester is one of the UK's largest cities and one of our most...

SilverDoor voted 17th Best Small Company to Work For

We are delighted to announce that we have come 17th in The Sunday...

Sick of team-building exercises? There are other ways to build morale

It’s enough to strike fear into even the most hardy of explorers. An...

The magic of the heated toilet seat: Paddy Hegan visits Tokyo and Hong Kong

Few things can offer the weary business traveller more comforting...

2011 at SilverDoor

It has been another successful year for SilverDoor and the serviced...

A whistle-stop tour of Copenhagen, Berlin, Hanover and Hamburg

It’s not always easy being a jet-setting International Partner...

SilverDoor at placement fair in Greenwich

Three members of SilverDoor staff manned a stand today at the...

Children in Need bake sale

This year BBC Children in Need, one of Britain’s best-loved...

A brighter future for Ireland?

The news hasn’t been particularly positive for Ireland of late: the...

SilverDoor's Managing Director features in new book

SilverDoor’s founder and Managing Director, Marcus Angell, features...

Location, location, location: how to cut accommodation costs

Cuts to public services in the UK, particularly the police, have been...

Belfast: where to stay in Northern Ireland's capital

Belfast is the capital of Northern Ireland and its largest city. While...

Bright young things

“It’s not what you know, it’s who you know”. Following a...

Customer service

“Press one for reservations, press two for marketing and press three...

The Budget

The dust has now settled on George Osborne’s 2011 Budget and...

Olympic Pricing

The final piece of turf has been laid in the Olympic Stadium,...

Staff benefits

Staff benefits are available one way or another in almost every...

Emotional Intelligence

“Hard skills will get you an interview; soft skills get you a...

This year we did something funny for money

For the past 25 years Comic Relief has strived to create a just world...

Technology Renovation at SilverDoor

At SilverDoor we know how important is it to keep up with the times,...

Superheroes vs super detectives: the UK film industry

Debate has been raging in social networking sites and the media...

The Ashes are just part of Australia and England's intertwined cultural history

It can’t have escaped the notice of many people living in England...

World Cup could mark exciting new stage in Russia’s narrative

Luke Harding recently wrote in The Guardian that he asked a senior...

Why networking is a vital business tool – and how to do it

Networking: some thrive on it, others struggle, but there’s no doubt...

Blackout dates - SilverDoor provide

On certain dates during the year it can be difficult to get temporary...

Serviced apartment industry continues to climb

The serviced apartment industry continues to climb year after year, as...

Quality Assurance - Why is it so Important?

Whether you have a trip planned for seven nights or seven months, if...

Industry research specialist Savills publishes serviced apartment report

Savills has released its autumn 2010 report on the serviced apartment...

SilverDoor joins HBAA

SilverDoor staff attended their first HBAA meeting this week after...

Serviced apartment industry a bit of a maze?

The latest issue of the Buying Business Travel magazine features an...

We'll answer your call within three rings

A well-known energy provider is currently spending a large amount of...

Placement programme

SilverDoor is now in its 3rd year of its burgeoning placement...

SilverDoor sponsor the Preston Tringe Festival

Offering an exciting mix of drama, comedy, music and dance, The...

Accommodation Demand Soars with Wimbledon

Tsvetana Pironkova became the first Bulgarian player to reach a...

Are you still at the mercy of hotels?

At SilverDoor we've been telling people about the many benefits of...

Come Dine With Me (but not at my house)

The current series of Come Dine With Me is showing every Sunday...

Premiere of SilverDoor's 10th Birthday Film at the BTAs

SilverDoor were out in force on Monday night in finest attire at the...

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